CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Email us at shanaekeo@gmail.com

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FAQ

 
Shipping/Tracking:
 

All items that are in stock will be processed and ship between 1-2 business days. All items that are not in stock will be processed & shipped between 3-7 business days.  All orders are shipped USPS priority 2 day mail. Once the item is shipped you will be emailed a tracking number. We are not responsible for any lost/stolen packages once your items have reached the post office. Yes, we ship internationally. All international orders will take 7-15 business days to arrive.

 

 

How do I return/exchange an item? 

 

There are no refunds & no exchanges! If you have problem with your order or you are not satisfied with your item we will exchange ONLY if item is unopened and unworn. 

What are Mink eyelashes made of?
 

Our Mink Lashes are made of 100% Siberian Mink fur. All products are cruelty-free and hypo-allergenic.

 

 

 

How many times can you reuse a pair of our Mink lashes?
All of our Mink lashes can be worn up to 25 times with the proper care. After each use gently remove the glue from the lash band with makeup remover and place them in lash case in order to maintain the natural shape and to protect them from dust and bacteria. We do not recommend you use mascara on our lashes. 
Booking?
When booking on the site click your choice of service and pay your deposit. If your deposit is not paid your appointment is not secure. ALL DEPOSITS ARE NON REFUNDABLE AND NON TRANSFERABLE. For same day appointments please text us at 470.588.6511. Do NOT book same day appointments on the site. You will not be serviced.